Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What type of community is The Haven at Elgin?
The Haven at Elgin is an independent living community. We provide a safe, supportive, family-style home for adults who are able to live independently but enjoy the comfort of meals, community, and oversight.
Who is independent living for?
Independent living is best for individuals who:
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Can take care of their own personal needs
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Are able to move around safely
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Manage their own medications
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Communicate their needs clearly
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Value independence with light support and structure
What services do you provide?
We provide:
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Comfortable housing in a home-like environment
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Three home-cooked meals daily plus snacks
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Housekeeping and in-house laundry
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Social activities and weekly outings
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A supervised environment with staff oversight
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Coordination of outside services when requested
Is independent living covered by insurance?
No. Independent living is private pay and is not covered by Medicare or Medicaid.
However, residents may use their personal insurance for outside services such as medical appointments, prescriptions, home health, or therapy.
Can family visit?
Absolutely. Family and friends are welcome. We encourage visits and involvement—it’s part of what makes our home feel like family.
What makes The Haven at Elgin different?
We’re not a facility—we’re a home. Our focus is on comfort, dignity, and connection in a warm, family-style setting where residents are known by name and treated with care and respect.
how do I schedule a tour or get more information?
You can contact us directly to schedule a tour or ask additional questions. We’re happy to walk you through the process and help determine if The Haven at Elgin is the right fit.
What services do you NOT provide?
We do not provide:
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Medical care or nursing services
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Medication administration or management
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Personal care assistance (bathing, dressing, grooming)
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Medical monitoring
Residents or families may arrange outside services as needed.
Are meals included?
Yes. Residents enjoy three hot, home-cooked meals daily, along with snacks throughout the day. Special meal preferences are accommodated when possible.
Are residents required to participate in activities?
No. Activities and outings are offered to encourage engagement and social connection, but participation is always optional. Residents choose what fits their lifestyle.
Are rooms private or shared?
We offer flexible living options, including private suites and shared rooms for couples or close friends, based on availability and preference.
Is transportation provided?
We coordinate transportation for group outings and can assist with arranging transportation for appointments through third-party providers.
Is staff available?
Yes. Somebody will be available to provide oversight, support, and assistance with daily coordination, while respecting each resident’s independence.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.
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